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BeyondTrust University

Outline

Support all your systems over the web, even if they are behind firewalls you don’t control. Robust features including remote control & screen sharing, unattended access, annotations, file sharing, and camera sharing deliver support to end-users and their devices as if technicians were there in-person.

BeyondTrust Remote Support software works across Windows, Mac, Linux, Android, iOS, and Chrome OS. Access and control any remote computer or device, on or off the network—no VPN required.

Remote Support for Administrators

This course is designed for system/network administrators who want to learn how to configure and extend Remote Support for their unique environment. During the course, administrators will learn how to efficiently administer and configure Remote Support on an ongoing basis focusing on these learning objectives: Setting Remote Support up for Success, Establishing Security Policies, Mastering Support Options, Customizing the Customer Experience, and Optimizing Session Data Reporting and Archival. This course includes a hands-on lab with exercises for students to practice what they learn. This course is offered as a two-day on-site course, or as a virtual course delivered over 4 half days. Students who successfully complete this course are eligible to take the associated BeyondTrust Certification exam.

Available Training Types

  • eLearning
  • Shared Virtual
  • Private Virtual
  • Private On-site

Remote Support Console for Users

Ideal for help desk analysts, support professionals and managers, this course provides a solid understanding of the Representative Console, and what your customer sees during a support session. During the half-day course, your support representatives will become knowledgeable in session initiation, troubleshooting tools, session management and other support features. As a result, reps gain confidence and greater efficiency when initiating sessions and resolving customer issues. (Offered on-site, virtual or on-demand) Students who successfully complete this course are eligible to take the associated BeyondTrust Certification exam.

Available Training Types

  • eLearning
  • Private Virtual
  • Private On-site

Remote Support Chat Workshop

The Remote Support Chat Workshop is designed to enhance the efficiency of your organization and maximize your return on your investment. Chat enables support organizations to deliver a better customer service experience at a lower cost. With Chat deployments, your representatives can connect to a chat session with your customer, and quickly elevate to a full remote-control session.

Available Training Types

  • Private Virtual
  • Private On-site